Improving Microsoft's authentication rollout templates
Save time on Entra rollout communications with Microsoft's customizable end-user materials.
Rolling out MFA, SSPR, passkeys, or Windows Hello for Business? Save yourself some time before writing all the user communications from scratch :)
Microsoft publishes Entra end-user rollout templates and materials. The current pack was updated on 6 July 2026 and includes communication and helpdesk resources for several authentication features, including Microsoft Authenticator and Temporary Access Pass.
Pick the materials for the feature you’re actually deploying, then customize:
- Who needs to act and when
- The registration steps and methods your organization allows
- Your branding, support contacts, and internal help links
- What users should do if registration fails or they lose their device
Check the instructions against your tenant configuration before sending. A polished template can still describe a method you haven’t enabled or a registration flow that differs from your rollout.
Give the helpdesk the same version users receive and walk a pilot group through it first. These are useful starting points for communications; you’ll still need to plan the technical deployment and support process.
Original post: 5 February 2025. Download page checked 13 October 2026.